Refund & Return Policy
Last Updated: June 20, 2026
1. Eligibility for Refunds
You may request a refund within 14 days of receiving your order if: • The product is defective, damaged, or not as described • You received the wrong item • The item is missing parts or accessories Refunds are not available for: • Changed mind or buyer's remorse • Items damaged due to misuse or normal wear • Digital products or downloadable content (unless defective) • Customized or personalized items
2. How to Request a Refund
1. Contact our support team at support@robostore.com within 14 days of delivery 2. Provide your order number, product details, and reason for return 3. Include photos if the item is damaged or defective 4. Our team will review your request and respond within 2 business days 5. If approved, you'll receive a return shipping label and instructions
3. Return Shipping
• For defective/wrong items: We provide a prepaid return label • For other eligible returns: Customer covers return shipping costs • Items must be returned in original packaging with all accessories • We recommend using tracked shipping for your protection
4. Refund Processing
Once we receive and inspect your return: • Refunds are processed within 5-7 business days • Amount refunded: Original item price + original shipping (if applicable) • Refund method: Original payment method (may take 3-10 additional days to appear) • Return shipping costs are non-refundable unless we sent the wrong/defective item
5. Exchanges
We offer exchanges for size, color, or model variations of the same product: 1. Request an exchange via support@robostore.com 2. Return the original item following our return process 3. We'll ship the replacement once the return is received 4. Price differences will be charged/refunded accordingly
6. International Orders
International customers: • Return shipping costs are the customer's responsibility • Import duties/taxes are non-refundable • Please check local customs regulations before returning items
7. Contact Us
Have questions about our refund policy? Contact us: • Email: support@robostore.com • Phone: +880 17XX-XXXXXX (Sun-Thu, 10AM-6PM BST) • Live Chat: Available on our website during business hours
💡 Pro Tip
Keep your original packaging and order confirmation email to make returns faster and easier.